Your monthly subscription includes a full Service Level Agreement across Priority 1, 2, and 3 issues. Teaming up with Ignitar means you’re never alone during an emergency - we work around the clock to deal with Priority 1 issues (24X7 support). For standard priority issues, we’re available any time from 8:30am to 5:30pm GMT.
Not that you’ll need much support - our service includes inbuilt business and disaster recovery plans, and all of your administration up to the OS level will be taken care of by our dedicated tech consultants.
We’ll also fully maintain and patch your SAP HANA infrastructure, so you can stay ahead of the latest tech innovations with automatic updates from our team.
For everyone that uses SAP HANA to drive their business, Ignitar is the high-functioning engine that makes sure you never break down. Technical issues that last even a day can have a huge effect on small businesses - so we’re always on-hand to protect your investment within a world-class infrastructure.